Membership FAQs | DEEP Relief Austin
Q: How does the membership work?
A: You sign up for the DR Wellness Plan and depending on the service you choose you will receive one or two of your selected treatments per month. Any unlimited additional treatments you wish to receive will be billed to you at the discounted Wellness Plan price.
Q: Do your plans require a long-term contract?
A: It is a three month contract, after that you may cancel at any time with 30 days notice.
Q: Do you have a combination membership for massage, acupuncture and chiropractic?
A: Yes, and no. We have one basic plan that gives you $79 credit to use towards any of the services we offer.
Q: Do unused treatments roll over?
A: Yes. Any unused treatments will roll over for 12 consecutive months.
Q: May I gift my unused treatments to friends?
A: Yes. You may gift unused credit to anyone you choose in the form of a gift card. All gift cards will have a 12 month expiration.
Q: Are there cancellation fees:
A: Yes & No. No cancellation fee to cancel the membership (but a 30 day notice is required to stop the auto draft). Any individual service that is not canceled within 24hrs of that service will be required to pay a cancelation fee of 100% of the scheduled service or forfeit your treatment for that month. We value our therapists time and agree to pay them if we cannot refill that time slot, we greatly appreciate your understanding. We also encourage you to send someone else in if you find that you can not make it to your appointment, and did not have time to notify us in time.